Terms of Service

SteadSite will build a custom-coded website based on the requirements discussed during the fit call and planning process.

The client is responsible for providing all content (text, images, and brand assets) in a timely manner. Delays in providing content may delay the project timeline.

The standard build process includes one round of revisions. Additional revision rounds may be quoted separately.

A website build is considered complete once the client has approved the final version and the site is deployed live. If no feedback is received within 14 days of the site being presented for review, the build will be considered approved.

Estimated build timelines are provided in good faith but are not guaranteed. Typical builds are completed within 2–3 weeks of receiving all required content.

Build & Handoff is a one-off service. SteadSite builds the website and hands over full ownership of the code and deployment.

The handover includes access to the GitHub repository, deployment configuration, and a handover guide.

Two weeks of post-launch bug support is included from the date of deployment. After this period, any further work will require a new agreement or a monthly plan.

After handover, SteadSite is not responsible for the ongoing maintenance, security, hosting, or performance of the website.

Monthly plans are billed on a recurring monthly cycle from the date of activation.

Each plan includes a specified number of small edits per month. Unused edits do not roll over to the following month.

A “small edit” is defined as a minor content change such as updating a phone number, swapping a photo, changing a heading or paragraph, adding a testimonial, or updating business hours. Adding new pages, building new features, major layout changes, and full content rewrites are not small edits and will be quoted separately.

Monthly calls (where included in the plan) are scheduled by mutual agreement. Unused calls do not roll over.

Clients may upgrade or downgrade their plan at any time. Changes take effect from the next billing cycle.

Clients may cancel their plan at any time. Upon cancellation, SteadSite will provide full access to the codebase, domain, and any related assets. There is no lock-in period and no cancellation fee.

Upfront build payments are due before work begins.

Monthly plan payments are processed automatically via Stripe on each billing cycle.

If a payment fails, SteadSite will attempt to contact the client. If payment is not resolved within 14 days, SteadSite reserves the right to suspend services until payment is made.

All prices are in New Zealand Dollars (NZD) and are inclusive of GST where applicable.

The client owns all content they provide — text, images, logos, and brand assets.

Upon completion of the build (or upon handover for Build & Handoff), the client receives full access to the website codebase via a GitHub repository.

The website code is built using open-source technologies (Next.js, Tailwind CSS, etc.) which are subject to their own licenses. The client is free to use, modify, and deploy the code.

SteadSite retains the right to display the completed website in its portfolio and example sites unless the client requests otherwise in writing.

The Managed + Privacy Officer plan includes external privacy officer support for the client’s business.

This service is designed for low-risk NZ small businesses with straightforward privacy obligations. It is not suitable for high-risk industries including healthcare, legal, finance, education, or businesses handling children’s data or large volumes of sensitive personal information.

Under the Privacy Act 2020, the organisation remains legally responsible for its own privacy obligations at all times. SteadSite’s privacy officer support does not transfer this responsibility.

Privacy officer support includes: privacy policy upkeep, privacy wording support, simple privacy issue triage, and acting as a named external privacy officer.

Privacy officer support does not include legal advice, representation, regulatory responses, data breach investigation, or compliance auditing. For these matters, the client should seek independent legal advice.

The client is responsible for the accuracy and legality of all content provided to SteadSite for use on their website.

The client must not provide content that infringes on third-party intellectual property rights, violates any law, or is defamatory, misleading, or harmful.

The client is responsible for maintaining their own business compliance, including (but not limited to) consumer law, advertising standards, and privacy obligations.

SteadSite provides website design, development, and management services. We do not guarantee specific business results, traffic levels, or revenue from your website.

SteadSite’s total liability for any claim arising from our services is limited to the amount the client has paid to SteadSite in the 3 months prior to the claim.

SteadSite is not liable for any indirect, consequential, or incidental damages including lost profits, lost data, or business interruption.

SteadSite is not liable for downtime caused by third-party services (hosting, DNS, payment processing) or events outside our reasonable control.

SteadSite reserves the right to decline or discontinue service to any client at our discretion, including where the client’s business falls outside our target market or risk profile.

If SteadSite terminates a client relationship, we will provide reasonable notice and hand over all assets and access.

We may update these Terms from time to time. Changes will be posted on this page with an updated date.

Current clients will be notified of significant changes via email. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

These Terms are governed by the laws of New Zealand.

Any disputes will be resolved under the jurisdiction of the New Zealand courts.