Privacy Policy

We collect personal information when you:

• Fill in our contact or fit call form
• Become a client
• Communicate with us via email or phone
• Use our website

The types of information we collect include:

• Name
• Business name
• Email address
• Phone number
• Website URL
• Information you provide about your business needs
• Payment and billing information (processed by Stripe — we do not store card details)
• Website analytics data (via Google Analytics)

We use your personal information to:

• Respond to your enquiries
• Provide our website build and management services
• Send invoices and manage billing
• Communicate with you about your website and plan
• Improve our services and website
• Comply with legal obligations

We store personal information securely using industry-standard measures. Client project data is stored in private GitHub repositories. Payment processing is handled by Stripe, which maintains its own security standards and PCI compliance. We do not store credit card details on our systems.

We use the following third-party services that may process your data:

• Stripe — payment processing
• Google Analytics — anonymous website usage data
• Cloudflare — website hosting and security
• GitHub — code and project file storage

Each of these services has its own privacy policy. We recommend reviewing them if you have concerns about how your data is handled.

Our website uses cookies for:

• Essential site functionality
• Analytics (Google Analytics) to understand how visitors use the site

You can control cookie preferences through your browser settings.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to any legal obligations we have to retain it)

To exercise any of these rights, contact us at [email protected].

SteadSite offers an optional external privacy officer support service as part of our Managed + Privacy Officer plan. This service is designed for low-risk NZ small businesses with straightforward privacy obligations.

Under the Privacy Act 2020, every NZ organisation must have a privacy officer. That role can be external, but the organisation always remains responsible for its own privacy compliance. Our privacy officer support does not constitute legal advice.

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. We will notify current clients of significant changes via email.

If you have questions about this privacy policy or how we handle your personal information:

• Email: [email protected]
• Location: New Zealand

If you are not satisfied with our response to a privacy concern, you can contact the Office of the Privacy Commissioner at www.privacy.org.nz.